From: "info@designerliving.com" Date: Tue, 14 Jan 2025 07:48:02 -0800 Subject: RE:Re: Re: Message from Walmart.com Customer: Ask a question, 200010665954279 #Ref 20250112003425599 Message-Id: To: "c-582197BE5E59494FA2DD89F964F03C8F@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Rachel,

We apologize for the = inconvenience. Unfortunately, we are unable to send replacements at this ti= me due to the item=E2=80=99s unavailability. However, we would be happy to = process a refund. Would it be okay with you?

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Sincerely,

Giselle

Designe= r Living Customer Service

info@designerliving.com

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Rachel Smith

6912 Weston Lane N

Maple Gr= ove MN 55311

On Mon, Jan 13, 2025 at 4:47=E2=80=AFPM Desi= gner Living Inc. <s-582197BE5E59494FA2DD89F964F03C8F@relay.walmart.com&= gt; wrote:

Hello Rachel,

Than= k you for sending the photo. We would be happy to send a replacement. To pr= oceed, please confirm your shipping address.

Sincerely,&n= bsp;
Giselle
Designer Living Customer Service
info@designer= living.com

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On Mon, Jan 13, 2025 at 10:49=E2=80=AFAM Designer= Living Inc. <s-582197BE5E59494FA2DD89F964F03C8F@relay.wa= lmart.com> wrote:
Dear Rach= el,

Thank you fo= r reaching out to us.

Could you please provide a photo of the damaged item? This will help u= s investigate the matter promptly.
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Thank you for your understanding.

Best = regards,
Giselle
Designer Living Customer Service
info@designerliving.com
=

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Dear Designer Living= Inc.,

Rachel Smith wants to connect with you for t= he order below:

Customer Order Number:&= nbsp; 200010665954279
Purchase Order No: 1088= 02176810025
Reason for Contact: Ask a questio= n
Item name/number: Comfort Spaces Ember Micr= ofiber 3-Piece White Ruched Comforter Set, King/1367633788

=
Customer Message:
This has ripped and fa= llen apart after one gentle wash.

What you need t= o do now:
1. Reply to this message to contact the customer, = and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirement= s.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team

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