Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200010665954279 #Ref 20250112003425599
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 13 Jan 2025 14:47:17 -0800

Hello Rachel,

Thank you for sending the photo. We would be happy to send a replacement. To proceed, please confirm your shipping address.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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On Mon, Jan 13, 2025 at 10:49 AM Designer Living Inc. <[email-masked]> wrote:

Dear Rachel,

Thank you for reaching out to us.

Could you please provide a photo of the damaged item? This will help us investigate the matter promptly.

Thank you for your understanding.

Best regards,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.,

Rachel Smith wants to connect with you for the order below:

Customer Order Number:  200010665954279

Purchase Order No:  108802176810025

Reason for Contact:  Ask a question

Item name/number:  Comfort Spaces Ember Microfiber 3-Piece White Ruched Comforter Set, King/1367633788

Customer Message:

This has ripped and fallen apart after one gentle wash.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team