From: "info@designerliving.com" Date: Fri, 10 Jan 2025 13:05:11 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012188169850 #Ref 20250104003125452 Message-Id: To: "c-0D5BC4B2B9074995ACE85EEB1D80C3CB@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Yes not less than $10

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So there is a cost to return this?

Sent from my iPhone=

On Jan 10, 2025, at 11:16=E2=80=AFAM, Designer = Living Inc.

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That is FedEx return= label go to FedEx. For the shipping cost that I'm not sure.

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Thank you. Now I attach that and take it to = Walmart? Or to the post office directly? What will the cost of return= shipping be? Thank you
Sent from my iPhone

On Jan 9, 2025, at 2:52=E2=80=AFPM, Designer Living Inc.
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Hi!

I attached your retur= n label.

Thanks,
Jerson

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So, I went I. To talk with Walmart customer service as you told m= e to for them to pull up a return label from you. They said it was bl= ocked to them and they couldn=E2=80=99t see anywhere to print a label out. = The looked at my account specifically and there was no return label. = I am requesting that you email me a return label. That would make all this = go away and I could return this comforter to you. Please send a retur= n label via email as soon as possible. Thank you. Paula Zets
=
Sent from my iPhone

On Jan 6, 2025, at 4:20=E2= =80=AFPM, Paula Zets
=EF=BB=BFOkay. We tri= ed that and Wal-Mart said we had to contact the merchant to find out the pr= ocedure for return. Now you are saying to return to Walmart. I=E2= =80=99m a little confused? Thank you. Paula zets
Sent from my iP= hone

On Jan 6, 2025, at 10:53=E2=80=AFAM, Design= er Living Inc.
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Hello Paula -

Th= ank you for your email. Upon further investigation, we have confirmed that = the item ordered was in color grey. If you do not need the item anymore you= can process a return request through your Walmart account.

Sincerely,
Kyle
Designer Livin= g

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Dear Designer Liv= ing Inc.,

Paula Zets wants to connect with you for = the order below:

Customer Order Number:= 200012188169850
Purchase Order No: 108= 925686358436
Reason for Contact: Ask a questi= on
Item name/number: Regency Heights Full/Que= en Comforter Sets Reversible 3 Piece Extra Soft Bedding with Pillow Shams G= rey/5062629443

Customer Message:
Hello. We need to return this for a different color? We went to re= turn it to Walmart and they said we needed to contact the seller directly. = So that=E2=80=99s what I=E2=80=99m doing now. We didn=E2=80=99t realize we = got the wrong color until my grandson opened it up at Christmas. What are t= he next steps to return this and get a refund so we can re-order it in the = sage green that we need? Don=E2=80=99t know why we got gray instead of sage= green, but hopefully we can resolve this quickly.

What you need to do now:
1. Reply to this message to conta= ct the customer, and do so within 48 hours, per the guidelines outlined in = the Marketplace Seller Customer Care Requirements= .
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team

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