From: "info@designerliving.com" Date: Fri, 10 Jan 2025 08:16:41 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012188169850 #Ref 20250104003125452 Message-Id: To: "c-0D5BC4B2B9074995ACE85EEB1D80C3CB@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

That is FedEx return label go to FedEx. For the = shipping cost that I'm not sure.

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Th= ank you. Now I attach that and take it to Walmart? Or to the post off= ice directly? What will the cost of return shipping be? Thank you

Sent from my iPhone

On Jan 9, 2025, at 2= :52=E2=80=AFPM, Designer Living Inc.

=EF=BB=BF
Hi!

I attached your return label.

= Thanks,
Jerson

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So, I went I. To = talk with Walmart customer service as you told me to for them to pull up a = return label from you. They said it was blocked to them and they coul= dn=E2=80=99t see anywhere to print a label out. The looked at my account sp= ecifically and there was no return label. I am requesting that you em= ail me a return label. That would make all this go away and I could return = this comforter to you. Please send a return label via email as soon a= s possible. Thank you. Paula Zets
Sent from my iPhone
<= p>
On Jan 6, 2025, at 4:20=E2=80=AFPM, Paula Zets
=EF=BB=BFOkay. We tried that and Wal-Mart said = we had to contact the merchant to find out the procedure for return. = Now you are saying to return to Walmart. I=E2=80=99m a little confuse= d? Thank you. Paula zets
Sent from my iPhone

On Jan 6, 2025, at 10:53=E2=80=AFAM, Designer Living Inc.
=EF=BB=BF
Hello Paula -

Thank you for your email. = Upon further investigation, we have confirmed that the item ordered was in = color grey. If you do not need the item anymore you can process a return re= quest through your Walmart account.

Sincer= ely,
Kyle
<= span style=3D"text-wrap-mode: wrap;">Designer Living

=
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Dear Designer Living Inc.,
Paula Zets wants to connect with you for the order below:
<= br/>
Customer Order Number: 200012188169850
Purchase Order No: 108925686358436
Reason for Contact: Ask a question
Item n= ame/number: Regency Heights Full/Queen Comforter Sets Revers= ible 3 Piece Extra Soft Bedding with Pillow Shams Grey/5062629443

Customer Message:
Hello. We need = to return this for a different color? We went to return it to Walmart and t= hey said we needed to contact the seller directly. So that=E2=80=99s what I= =E2=80=99m doing now. We didn=E2=80=99t realize we got the wrong color unti= l my grandson opened it up at Christmas. What are the next steps to return = this and get a refund so we can re-order it in the sage green that we need?= Don=E2=80=99t know why we got gray instead of sage green, but hopefully we= can resolve this quickly.

What you need to do no= w:
1. Reply to this message to contact the customer, and do = so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team