From: "info@designerliving.com" Date: Tue, 07 Jan 2025 08:48:54 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012188169850 #Ref 20250104003125452 Message-Id: To: "c-0D5BC4B2B9074995ACE85EEB1D80C3CB@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Paula= -

Thank you for your email. Unfortunately we are not familliar on h= ow to navigate the Walmart account. That is why we always recommed to cal t= he Walmart customer service on hoow to find the request return label.=

Sincerely,

Jerson

Designer Living

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

There is nothing that says request return label. In my messages or in t= he purchase history

Sent from my iPhone

On Jan 6, 2025, at 5:13=E2=80=AFPM, Designer Living Inc.

=EF=BB=BF
Hello&nbs= p;Paula -

Thank you for your email. Go to your Walmart account and f= ind the request return label.

Sincerely,
Jerson
Designer Living
=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D
Okay. We tried that and Wal-Mart sa= id we had to contact the merchant to find out the procedure for return. &nb= sp;Now you are saying to return to Walmart. I=E2=80=99m a little conf= used? Thank you. Paula zets
Sent from my iPhone

<= blockquote>On Jan 6, 2025, at 10:53=E2=80=AFAM, Designer Living Inc.
=EF=BB=BF
Hello Paula -

=
Thank you for your emai= l. Upon further investigation, we have confirmed that the item ordered was = in color grey. If you do not need the item anymore you can process a return= request through your Walmart account.

Sin= cerely,
Kyle
<= p>Designer Living

<= /p>
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,

Paula Zets wants to connect with you for the order below:
<= p>
Customer Order Number: 20001218816985= 0
Purchase Order No: 108925686358436
Reason for Contact: Ask a question
Ite= m name/number: Regency Heights Full/Queen Comforter Sets Rev= ersible 3 Piece Extra Soft Bedding with Pillow Shams Grey/5062629443
=

Customer Message:
Hello. We ne= ed to return this for a different color? We went to return it to Walmart an= d they said we needed to contact the seller directly. So that=E2=80=99s wha= t I=E2=80=99m doing now. We didn=E2=80=99t realize we got the wrong color u= ntil my grandson opened it up at Christmas. What are the next steps to retu= rn this and get a refund so we can re-order it in the sage green that we ne= ed? Don=E2=80=99t know why we got gray instead of sage green, but hopefully= we can resolve this quickly.

What you need to do= now:
1. Reply to this message to contact the customer, and = do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team

3D""