Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012188169850 #Ref 20250104003125452
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 06 Jan 2025 14:13:01 -0800

Hello Paula -

Thank you for your email. Go to your Walmart account and find the request return label.

Sincerely,

Jerson

Designer Living

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Okay.  We tried that and Wal-Mart said we had to contact the merchant to find out the procedure for return.  Now you are saying to return to Walmart.  I’m a little confused? Thank you. Paula zets

Sent from my iPhone

On Jan 6, 2025, at 10:53 AM, Designer Living Inc.

Hello Paula -

Thank you for your email. Upon further investigation, we have confirmed that the item ordered was in color grey. If you do not need the item anymore you can process a return request through your Walmart account.

Sincerely,

Kyle

Designer Living

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Dear Designer Living Inc.,

Paula Zets wants to connect with you for the order below:

Customer Order Number:  200012188169850

Purchase Order No:  108925686358436

Reason for Contact:  Ask a question

Item name/number:  Regency Heights Full/Queen Comforter Sets Reversible 3 Piece Extra Soft Bedding with Pillow Shams Grey/5062629443

Customer Message:

Hello. We need to return this for a different color? We went to return it to Walmart and they said we needed to contact the seller directly. So that’s what I’m doing now. We didn’t realize we got the wrong color until my grandson opened it up at Christmas. What are the next steps to return this and get a refund so we can re-order it in the sage green that we need? Don’t know why we got gray instead of sage green, but hopefully we can resolve this quickly.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team