From: "info@designerliving.com" Date: Mon, 06 Jan 2025 14:13:01 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012188169850 #Ref 20250104003125452 Message-Id: <8RIRH0NM2PU4.Z0ZR0PTJ6P0P@eecuswebserver2> To: "c-0D5BC4B2B9074995ACE85EEB1D80C3CB@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Paula= -

Thank you for your email. Go to your Walmart account and find the= request return label.

Sincerely,

Jerson

Designer Living

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D

Okay. We tried that and Wal-Mart said we had= to contact the merchant to find out the procedure for return. Now yo= u are saying to return to Walmart. I=E2=80=99m a little confused? Tha= nk you. Paula zets

Sent from my iPhone

On Jan 6, 2025, at 10:53=E2=80=AFAM, Designer Living Inc.

=EF=BB=BF

Hello

Thank you for your email. Upon f= urther investigation, we have confirmed that the item ordered was in color = grey. If you do not need the item anymore you can process a return request = through your Walmart account.

Sincerely,

Kyle

Designer Living

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Dear Designer Living Inc.,

Paula Zets wants to connect with you for the order below:

Customer Order Number: 200012188169850

<= strong> Purchase Order No: 108925686358436

Re= ason for Contact: Ask a question

Item name/nu= mber: Regency Heights Full/Queen Comforter Sets Reversible 3= Piece Extra Soft Bedding with Pillow Shams Grey/5062629443

Customer Message:

Hello. We need to ret= urn this for a different color? We went to return it to Walmart and they sa= id we needed to contact the seller directly. So that=E2=80=99s what I=E2=80= =99m doing now. We didn=E2=80=99t realize we got the wrong color until my g= randson opened it up at Christmas. What are the next steps to return this a= nd get a refund so we can re-order it in the sage green that we need? Don=E2= =80=99t know why we got gray instead of sage green, but hopefully we can re= solve this quickly.

What you need to do now:

1. Reply to this message to contact the customer, and do so with= in 48 hours, per the guidelines outlined in the M= arketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,

Your Walmart Customer Care Team