From: "info@designerliving.com" Date: Mon, 06 Jan 2025 08:05:58 -0800 Subject: RE:Please contact the customer - Where is my order #Ref 20250104003425463 Message-Id: To: "a-CF06DDDE5C0A47DB878BE8FDA52D47D5@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Selena,

 

Thank you for reaching out, and= we sincerely apologize that the item you received did not meet your expect= ations. To initiate a return and receive a refund, we recommend submitting = a return request.

<= span style=3D"font-family:'Arial',sans-serif"> 

Please follow the steps below to process the return:<= /span>

  1. Log into your profile or account.

    =

  2. Navigate= to "My Purchases."

  3. Select the item you wish to return.<= /p>

  4. Click= on the "Return" button.

 

If you ne= ed any further assistance, please don't hesitate to reach out. I would = be more than happy to help.

 

 

= Sincerely,
Giselle
Customer Service Representative
Designer = Living
info@designerliving.com


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Dear Designer Living Inc. 


** THIS IS AN = ESCALATION **


This is Walmart Customer Care, contacting y= ou on behalf of the customer for the order below. The customer is receiving= a copy of this message.


Customer Name:=  Selena Martin

Customer Order Number: 2000= 12797855405

Purchase Order No: 108934133966855<= /p>

Reason for Contact:  Where is my order

<= strong> Item name/number:   Intelligent Design Loretta Boho C= omforter Set with Bed Sheets in Navy, Bed Size: Full, Actual Color: Navy/23= 5904305

Agent message:   This is Walmart.com c= ontacting you on behalf of the customer. Customer wants a refund for this i= tem since she mentioned that this item has a poor quality and it seems like= it was already used. The customer will receive a copy of this email.



What you need to do now:

1.= Reply to this message to contact the customer, and do so within 48 hours, = per the guidelines outlined in the Marketplace Se= ller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.



Thank you, 
Your Walmart Customer Care Team


=