Subject: RE:Please contact the customer - Where is my order #Ref 20250104003425463
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 06 Jan 2025 08:05:58 -0800

Hello Selena,

Thank you for reaching out, and we sincerely apologize that the item you received did not meet your expectations. To initiate a return and receive a refund, we recommend submitting a return request.

Please follow the steps below to process the return:

Log into your profile or account.

Navigate to "My Purchases."

Select the item you wish to return.

Click on the "Return" button.

If you need any further assistance, please don't hesitate to reach out. I would be more than happy to help.

Sincerely,
Giselle
Customer Service Representative
Designer Living
[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Selena Martin

Customer Order Number: 200012797855405

Purchase Order No: 108934133966855

Reason for Contact:  Where is my order

Item name/number:   Intelligent Design Loretta Boho Comforter Set with Bed Sheets in Navy, Bed Size: Full, Actual Color: Navy/235904305

Agent message:   This is Walmart.com contacting you on behalf of the customer. Customer wants a refund for this item since she mentioned that this item has a poor quality and it seems like it was already used. The customer will receive a copy of this email.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team