Subject: RE:Message from Walmart.com Customer: Ask a question, 200012789623884 #Ref 20250103003425447
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 06 Jan 2025 07:39:54 -0800

Hello Denise,

Thank you for reaching out.

We apologize for the stain on the item you received. Please send us a photo of the towel with the stain on it so we can investigate further.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.,

Denise Jones wants to connect with you for the order below:

Customer Order Number:  200012789623884

Purchase Order No:  108936351101428

Reason for Contact:  Ask a question

Item name/number:  Home Essence Charlotte 6 Piece Jacquard Cotton Bath Towel Set/734532577

Customer Message:

Hello. I received my package, but one of the towels has a red stain on it. Is there anything you can do?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team