From: "info@designerliving.com" <info@designerliving.com>
Date: Fri, 03 Jan 2025 15:54:06 -0800
Subject: RE:Message from Walmart.com Customer, Ref ID:
 AA76EEF507F1448C82C50A62972D3A74   #Ref 20250103003125437
Message-Id: <EMSPL4CQ1PU4.3IN0MCFXW2B51@eecuswebserver2>
To: "pc-AA76EEF507F1448C82C50A62972D3A74@relay.walmart.com"
	<pc-AA76EEF507F1448C82C50A62972D3A74@relay.walmart.com>
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<p>Hello Jeanine-</p><p><br/></p><p>Can you provide us with your order number so that we can check it here on our system?</p><p><br/></p><p>Sincerely,</p><p>Kyle</p><p>Designer Living</p><p><br/></p><p>===============================================================================</p><p></p><p>Hi <strong>Designer Living Inc.,</strong></p><p><br/><br/></p><p>You have received an inquiry from <strong>Jeanine Waters</strong> <br/><br/><strong>Hello I order a dual controller for serta heated mattress pad because it said and showed on the walmart website that all of the sizes have dual controls and when I received my full size today it only has 1 control. so I say you should have to pay me back for what I paid for it and I keep the heater bed pad. it&#39;s false advertisement. so you have 2 choices either send me a full refund and i keep the mattress pad or I keep the mattress pad and you send me half of the refund. I am going to put this on my bed and use it until I hear from you all. 
Jeanine Waters 
email me at Waters68_68@hotmail.com </strong> <br/><br/>You can respond to the customer directly by replying to this email. Please respond to this inquiry within 48 hours based on our <a href="https://sellerhelp.walmart.com/s/guide?article=000006402">Marketplace Seller Customer Care Requirements</a>. We will keep a copy of each email sent and received to help resolve disputes, improve customer experience, and assess seller performance.</p><p><br/><br/></p><p>Thank you, <br/>Walmart Customer Service Team</p><p><br/><br/></p><p>RefID: AA76EEF507F1448C82C50A62972D3A74</p><p><img width="1" height="1" alt="" src="http://cccp.relay.walmart.com/o/eJwczF1qAyEQAODTrI_LOI4_--CD2A0U8lDaE1hnTIWNAbuk9PaFXuDjWJpxJEqi9sZuROCD-oq6BXbijHABqqFZFluFOFRnCn0W1SMCWtBgEEnrsDrcinDTwQoZRl4Iphzld_0px73Mc62Pu-qjdpZxvnJMybt9v1jwF00UcsBsITncPL6Y5EnN2Ed7LAQs3_02ZB792cft3zljzvltMeljv173d_WM-BcAAP__mI46iQ"/></p>