From: "info@designerliving.com" Date: Thu, 02 Jan 2025 14:30:11 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012690305031 #Ref 20250102003225357 Message-Id: To: "c-2A4E476220124EB496A6699F92A6FE16@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hi Julie -

For return label, y= ou may request to your Walmart account or to better assistance you may cont= act Walmart customer service.

Thanks,

Jerson

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Thank you, Jerson - However we would like a = replacement for the shade, an exchange instead of a refund. I=E2=80=99ve at= tached pictures of the issue.

To send the defective= shade back, we would like to request a return shipping label as well. = ;

Please let me know if this is possible.

Thank you,

Julie

<= img alt=3D"image2.jpeg" src=3D"cid:0A20C558-291B-4D15-80B0-6165461250B2-L0-= 001"/> 3D"image3.jpeg" 3D"image4.jpeg"

Sent fr= om my iPhone

On Jan 2, 2025, at 2:52=E2=80=AFPM,= Designer Living Inc.

=EF=BB=BF
Hello Julie / Walmart -

Thank you for contacting us. You may return the item back to us. = Once we receive the item, we will process the refund.

Thanks,
Jers= on

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Dear Designer Liv= ing Inc.,

Julie Bohannon wants to connect with you = for the order below:

Customer Order Number: 200012690305031
Purchase Order No: = 108936354148106
Reason for Contact: Ask a qu= estion
Item name/number: Galen Basketweave Co= rdless Roman Shade Collection/1317386472

Cus= tomer Message:
Hello, our shade arrived but there are s= nags or stitching issues in parts of the fabric. I can send pics if you'= ;d like. Otherwise, I love it. Is it possible to do an exchange or so= mething?

What you need to do now:
= 1. Reply to this message to contact the customer, and do so within 48 hours= , per the guidelines outlined in the Marketplace = Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team