Subject: RE:Message from Walmart.com Customer: Ask a question, 200012690305031 #Ref 20250102003225357
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 02 Jan 2025 12:52:43 -0800

Hello Julie / Walmart -

Thank you for contacting us. You may return the item back to us. Once we receive the item, we will process the refund.

Thanks,

Jerson

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Dear Designer Living Inc.,

Julie Bohannon wants to connect with you for the order below:

Customer Order Number:  200012690305031

Purchase Order No:  108936354148106

Reason for Contact:  Ask a question

Item name/number:  Galen Basketweave Cordless Roman Shade Collection/1317386472

Customer Message:

Hello, our shade arrived but there are snags or stitching issues in parts of the fabric. I can send pics if you'd like. Otherwise, I love it.  Is it possible to do an exchange or something?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team