Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241231003425309
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 31 Dec 2024 13:57:36 -0800

Hello Katherine,

Thank you for reaching out.

Unfortunately, it’s too late to cancel your order, as it has already shipped. You can track your package using FedEx tracking number 283714871881.

If you need further assistance, feel free to let us know.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Katherine Calhoun

Customer Order Number: 200012888067689

Purchase Order No: 108936248224746

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Queen Size Comforter Set, 5-Piece Floral Bedding Set for All Season, Red/Black Queen Comforter Set with Bed Skirt/844829306

Agent message:   Customers order is being sent to the incorrect address please assist by cancelling the order.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team