Subject: RE:Re: Re: Message from Walmart.com Customer: Where is my order, 200012752109703 #Ref 20241227003425174
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 30 Dec 2024 10:47:24 -0800

You're welcome!

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Ok, thank you.

On Mon, Dec 30, 2024 at 11:35 AM Designer Living Inc. <[email-masked]> wrote:

Hello Kimberly,

We will open a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Well I never got it unless some else did

On Fri, Dec 27, 2024 at 6:15 PM Designer Living Inc. <[email-masked]> wrote:

Hello Kimberly,

Thank you for reaching out.

Upon checking with FedEx, your order with the tracking number 281925987508 has been delivered on 11/22/2024.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Kimberly Tobin wants to connect with you for the order below:

Customer Order Number:  200012752109703

Purchase Order No:  108932333131993

Reason for Contact:  Where is my order

Item name/number:  Regency Heights Textured Waffle Like Full/Queen Comforter Sets 3 Piece Bedding with Pillow Shams Light Grey/5065486912

Customer Message:

Says was delivered but I never got it

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team