From: "info@designerliving.com" Date: Mon, 30 Dec 2024 08:10:24 -0800 Subject: RE:RE: [EXTERNAL] RE:Message from Walmart.com Customer: Where is my order, 200012336947476 #Ref 20241219003224919 Message-Id: <0JGGENOE0PU4.UA24ORBWUXQE1@eecuswebserver2> To: "c-9FB24BD1139544CDAB9C52D36239F7A5@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Michell= e/ Walmart-

Thank you for your email. Upon checki= ng with your Order No: 200012336= 947476/ Purchase order No: Thank you for your response. Sorry I could not respond prior= to today, our systems were down. I would appreciate a new set being sent t= o me. I contacted FedEx again concerning this shipment. I am getting nowher= e fast and the frustration is beyond unnecessary.

Please ship a new bedding set to:

Trini = Vandermark

503 GuyRay Drive

Red Lion PA 17356

Thank you

Fro= m: s-9FB24BD1139544CDAB9C52D36239F7A5@relay.walmart.com

CAUTION: This email origina= ted outside of the organization. Do not click links or open attachments unl= ess you are expecting this email and know the contents are safe.

He= llo Michelle/ Walmart-

Thank you for your email. We are = sorry to hear your order has not arrived. Unfortunately, we cannot see furt= her into FedEx's system as to why there have been no scans for this pac= kage. We would like to send you a replacement order. If you agree with the resolution provided, can you give us the address where we will send the re= placement?

Sincerely,

Kyle

Designer Living

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Dear Designer Living Inc.,

trini vanderm= ark wants to connect with you for the order below:

Customer Order Number: 2000= 12336947476

Purchase Order No: 108933379464663

Reason for Contact: Where is my order

Item name/number: Wo= olrich Full/Queen Down Alternative Comforter Set with Decor Pillow 4-Piece = Ultra Soft Southwestern Bedding Set, Brown Southwestern print/2788765528

Customer Message:

Per FedEx delivery I have not r= eceived the package. They need you to contact them to start a trace apparen= tly tracking # is 770295522801. I have spoken/tracked this since 12/1

What you need to do now:

1. Reply to this message to contact the customer, and do s= o within 48 hours, per the guidelines outlined in theMarketplace Seller Customer Care Requirements.
2. If= there has been no reply to this communication within 48 hours, Walmart may= proactively refund the customer.

Thank you,

Your Walmart Customer Care Team

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