From: "info@designerliving.com" Date: Fri, 27 Dec 2024 15:18:28 -0800 Subject: RE:Re: Re: Please contact the customer - Refund Not Received #Ref 20241227003225161 Message-Id: To: "c-07792A4E6E6B4690A476F2E62DD13C32@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Hailey,

We will open a lost package investigation with FedEx. Generally= , this will take anywhere between 1-8 business days to resolve; however, it= can be completed sooner. Once FedEx completes their investigation, they wi= ll notify us of the results; and we in turn will contact you with an update= . We appreciate your patience while the investigation is in progress. Thank= you!

Sincerely,

Giselle

Designer Living Customer S= ervice

info@designerliving= .com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

No that=E2= =80=99s by my street

On Fri, Dec 27, 2024 at 4:02=E2=80=AF= PM Designer Living Inc. <s-07792A4E6E6B4690A476F2E62DD13C32@relay.walmart.c= om> wrote:

Hello Hailey,

The photo attached shows where they put your package. = ;

Please let us kn= ow if this is the correct address.

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com<= /a>

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

I=E2=80=99ve checked ev= ery where if they set it by the street someone could have stole
It I = know it=E2=80=99s not y=E2=80=99all fault I appreciate you replying to me&n= bsp;

On Fri, Dec 27, 2024 at 1:04=E2=80=AFPM info@designerliving.com <s-07792A4E6E6B4690A476F2E62DD13C32@relay.walmart.com> wrote:
You have a message from Designer = Living Inc. - Walmart.com

Sales Order Id: 200012604368394
Item: Comfort Spaces Queen Sheet Set, Flannel Bed Sheets Queen, 100% C= otton Bed Sheets Set with Deep Pocket, 4-Piece, Bed Size: Queen, Actual Col= or: Novalty Blue Polar Bears

Hello Hailey&nbs= p;/ Walmart-

Thank you for your email. Upon checki= ng with FedEx, your order#:200012604368394 / Purchase order #: 10= 8934237989248 with the tracking#: 770547297360 has been delivered= on 03/30/2023. We ask that you first check with other family members= , neighbors and around the outside of your home to ensure the package was n= ot misplaced.

Sincerely,
Jerson
Design= er Living Customer Service
info@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

=
Dear Designer Living Inc.,

** THIS IS AN ESC= ALATION **

This is Walmart Customer Care, contacting you = on behalf of the customer for the order below.

C= ustomer Name: Hailey Samuel
Customer Order Numb= er: 200012604368394
Purchase Order No:= 108934237989248
Reason for Contact: Ref= und Not Received
Item name/number: Comfort S= paces Queen Sheet Set, Flannel Bed Sheets Queen, 100% Cotton Bed Sheets Set= with Deep Pocket, 4-Piece, Bed Size: Queen, Actual Color: Novalty Blue Pol= ar Bears/1396024506

Agent message: <= /strong> Hi, Seller! Our customer, Hailey Samuel reached to us becaus= e the items were tagged delivered even though she hasn t received it yet. C= ustomer wants a Refund. Kindly assist our customer on this and hoping for y= our immediate response. Thank you and have a good day!

What you need to do now:
1. Reply to this = message to contact the customer, and do so within 48 hours, per the guideli= nes outlined in the Marketplace= Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

W= almart Customer Service Team