From: "info@designerliving.com" <info@designerliving.com>
Date: Fri, 27 Dec 2024 15:33:57 -0800
Subject: RE:Re: Re: Re: Please contact the customer - Refund Not Received #Ref
 20241227003225161
Message-Id: <MRMWQ50LZOU4.IO0F27LSO23M1@eecuswebserver2>
To: "c-07792A4E6E6B4690A476F2E62DD13C32@relay.walmart.com"
	<c-07792A4E6E6B4690A476F2E62DD13C32@relay.walmart.com>
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<p>Hello Hailey,</p><p><br/></p><p>Thank you for letting us know. We apolog=
ize for the inconvenience it causes you.</p><p><br/></p><p>Sincerely,&nbsp;=
</p><p>Giselle&nbsp;</p><p>Designer Living Customer Service&nbsp;</p><p>inf=
o@designerliving.com</p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>It=E2=80=99=
s fine you don=E2=80=99t have to do that I just went in person and got some=
&nbsp;</p><p><br/></p><p>On Fri, Dec 27, 2024 at 5:18=E2=80=AFPM Designer L=
iving Inc. &lt;<a href=3D"mailto:s-07792A4E6E6B4690A476F2E62DD13C32@relay.w=
almart.com">s-07792A4E6E6B4690A476F2E62DD13C32@relay.walmart.com</a>&gt; wr=
ote:<br/></p><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;b=
order-left:1px #ccc solid;padding-left:1ex"><p>Hello Hailey,</p><p><br/></p=
><p style=3D"margin-top:1px;margin-bottom:1px;background:white"><span style=
=3D"font-family:&#39;Arial&#39;,sans-serif;color:black">We will open a lost=
 package investigation with FedEx. Generally, this will take anywhere betwe=
en 1-8 business days to resolve; however, it can be completed sooner. Once =
FedEx completes their investigation, they will notify us of the results; an=
d we in turn will contact you with an update. We appreciate your patience w=
hile the investigation is in progress. Thank you!</span></p><p style=3D"mar=
gin-top:1px;margin-bottom:1px"><span style=3D"font-family:&#39;Arial&#39;,s=
ans-serif;color:black">&nbsp;</span></p><p style=3D"margin-top:1px;margin-b=
ottom:1px;background:white"><span style=3D"font-family:&#39;Arial&#39;,sans=
-serif;color:black">Sincerely,</span></p><p style=3D"margin-top:1px;margin-=
bottom:1px;background:white"><span style=3D"font-family:&#39;Arial&#39;,san=
s-serif;color:black">Giselle</span></p><p style=3D"margin-top:1px;margin-bo=
ttom:1px;background:white"><span style=3D"font-family:&#39;Arial&#39;,sans-=
serif;color:black">Designer Living Customer Service</span></p><p style=3D"m=
argin-top:1px;margin-bottom:1px;background:white"><span style=3D"color:blac=
k"><a href=3D"mailto:info@designerliving.com" target=3D"_blank"><span style=
=3D"font-family:&#39;Arial&#39;,sans-serif">info@designerliving.com</span><=
/a></span></p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p>No that=E2=80=99s=
 by my street</p><p><br/></p><p>On Fri, Dec 27, 2024 at 4:02=E2=80=AFPM Des=
igner Living Inc. &lt;<a href=3D"mailto:s-07792A4E6E6B4690A476F2E62DD13C32@=
relay.walmart.com" target=3D"_blank">s-07792A4E6E6B4690A476F2E62DD13C32@rel=
ay.walmart.com</a>&gt; wrote:<br/></p><blockquote class=3D"gmail_quote" sty=
le=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p>Hel=
lo Hailey,</p><p><br/></p><p>The photo attached shows where they put your p=
ackage.&nbsp;<br/></p><p><img src=3D"https://eecsystem.com/AttachedFilesUS/=
EmailFile%5CSend%5C2024%5C12%5C27%5C14%5Cba5622ce-6b9e-4c67-8466-d9cc840a82=
43image.png" title=3D"image.png" alt=3D"image.png"/></p><p><br/></p><p>Plea=
se let us know if this is the correct address.</p><p><br/></p><p>Sincerely,=
&nbsp;</p><p>Giselle&nbsp;</p><p>Designer Living Customer Service&nbsp;</p>=
<p><a href=3D"mailto:info@designerliving.com" target=3D"_blank">info@design=
erliving.com</a></p><p><br/></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p><br/></p><p>I=E2=80=99v=
e checked every where if they set it by the street someone could have stole=
</p><p>It I know it=E2=80=99s not y=E2=80=99all fault I appreciate you repl=
ying to me&nbsp;</p><p><br/></p><p>On Fri, Dec 27, 2024 at 1:04=E2=80=AFPM =
<a href=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerl=
iving.com</a> &lt;<a href=3D"mailto:s-07792A4E6E6B4690A476F2E62DD13C32@rela=
y.walmart.com" target=3D"_blank">s-07792A4E6E6B4690A476F2E62DD13C32@relay.w=
almart.com</a>&gt; wrote:<br/></p><blockquote class=3D"gmail_quote" style=3D=
"margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;bor=
der-left-color:rgb(204,204,204);padding-left:1ex"><p>You have a message fro=
m Designer Living Inc. - Walmart.com &nbsp;</p><p><br/></p><hr/><p><br/></p=
><p><strong> Sales Order Id: </strong>&nbsp;200012604368394</p><p><strong> =
Item: </strong>&nbsp; Comfort Spaces Queen Sheet Set, Flannel Bed Sheets Qu=
een, 100% Cotton Bed Sheets Set with Deep Pocket, 4-Piece, Bed Size: Queen,=
 Actual Color: Novalty Blue Polar Bears</p><p><br/></p><p><br/></p><p>Hello=
 Hailey&nbsp;/ Walmart-</p><p>&nbsp;</p><p>Thank you for your email.&nbsp; =
Upon checking with FedEx, your order#:200012604368394&nbsp;/ Purchase order=
 #:&nbsp;108934237989248&nbsp;with the tracking#:&nbsp;770547297360 has bee=
n delivered on 03/30/2023.&nbsp; We ask that you first check with other fam=
ily members, neighbors and around the outside of your home to ensure the pa=
ckage was not misplaced.&nbsp;</p><p>&nbsp;</p><p>Sincerely,</p><p>Jerson</=
p><p>Designer Living Customer Service</p><p><a href=3D"mailto:info@designer=
living.com" target=3D"_blank">info@designerliving.com</a></p><p>=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
</p><p><br/></p><p>Dear Designer Living Inc.,&nbsp;</p><p><br/></p><p>** TH=
IS IS AN ESCALATION **</p><p><br/></p><p>This is Walmart Customer Care, con=
tacting you on behalf of the customer for the order below.</p><p><br/></p><=
p><strong> Customer Name:</strong>&nbsp;Hailey Samuel</p><p><strong>Custome=
r Order Number:</strong>&nbsp;200012604368394</p><p><strong>Purchase Order =
No:</strong>&nbsp;108934237989248</p><p><strong> Reason for Contact: </stro=
ng>&nbsp;Refund Not Received</p><p><strong> Item name/number: </strong>&nbs=
p; Comfort Spaces Queen Sheet Set, Flannel Bed Sheets Queen, 100% Cotton Be=
d Sheets Set with Deep Pocket, 4-Piece, Bed Size: Queen, Actual Color: Nova=
lty Blue Polar Bears/1396024506</p><p><br/></p><p><br/></p><p><strong> Agen=
t message: </strong>&nbsp; Hi, Seller! Our customer, Hailey Samuel reached =
to us because the items were tagged delivered even though she hasn t receiv=
ed it yet. Customer wants a Refund. Kindly assist our customer on this and =
hoping for your immediate response. Thank you and have a good day!</p><p><b=
r/></p><p><br/></p><p><strong>What you need to do now:</strong></p><p>1. Re=
ply to this message to contact the customer, and do so within 48 hours, per=
 the guidelines outlined in the <a href=3D"https://sellerhelp.walmart.com/s=
/guide?article=3D000006402#Customer_Service_Requirements" target=3D"_blank"=
>Marketplace Seller Customer Care Requirements.</a>
 <br/> 2. If there has been no reply to this communication within 48 hours,=
 Walmart may proactively refund the customer.</p><p><br/></p><p><br/></p><p=
>Thank you,&nbsp;<br/> Your Walmart Customer Care Team</p><p><br/></p><p><i=
mg width=3D"1" height=3D"1" alt=3D""/></p><p><br/></p><hr/><p><br/></p><p>W=
almart Customer Service Team</p><p><br/></p><img width=3D"1" height=3D"1" a=
lt=3D""/></blockquote><p><img width=3D"1" height=3D"1" alt=3D"" src=3D"http=
://cccp.relay.walmart.com/o/eJwczFFKxDAQANDTNJ9lMpMmzcd81G4EYT9ET5BmJmugm4V=
aVry94AWecK7knRplG2giIrSz-eLJ6lSri5hFQhDQglWKzmhj2UA30xgBnUUMaAHsPG41UsjkoU=
bSssHg4NA9_44_eb_n4xzL425aL020n2_CEELExSWf_IvzERYX_Csmj5eLpZXQHNx6fQwORL_br=
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"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwczF1OxCAQAODTLI_NMAN=
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ote><p><img width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walm=
art.com/o/eJwczFFqxCAQANDTxM8wzoyjfviRZi0U9qO0J3CjboWsCzak9PaFXuDlkCoJF1WCt=
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