From: "info@designerliving.com" Date: Fri, 27 Dec 2024 10:05:27 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012397310124 #Ref 20241225003425115 Message-Id: To: "c-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable This is the Walmart number 1-800-92= 5-6278

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Yes I did not know i= t was on there. She opened the present and was pulling it out to see what a= ll it had in there and how to do the directions and soon as we open it, we = saw the brown spot if I had known it had a brown spot on it to begin with. I would=E2=80=99ve sent it back immediately, but it was a Christmas presen= t, but I will look and take a picture and send it

G= et Outlook for iOS

From: s-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com

Hello Edna,

As we do not offer an exchange option, you= may request a return for a refund. Additionally, regarding the brown spot,= could you please provide a photo of the item showing the issue? This will help us investigate further and determine the appropr= iate resolution.

<= span style=3D"font-family:'Arial',sans-serif">

We look forward to assisting you.

Sincerely,
Giselle
Designer Living = Customer Service
info@designerliving.com

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I would like to either get another one or my = money back. It just seems like you=E2=80=99re not even trying to help me.

Get Outlook for iOS<= /p>

From: s-2C6B02694EC44D268D9B2E40BF1D3C93@rel= ay.walmart.com

Hello Edna= ,

Thank you for reaching out!

&n= bsp;

Unfortunately, we do not have an e= xchange option. However, you can process a return request by following the = instructions below:

<= p style=3D"margin-top:1px; margin-bottom:1px">1. Go to your profile or account.

2. Click on "My purchases."

3. Click on the item you want to return.

4. Click on the return button.

Please let me k= now if you need further assistance, and I will be happy to assist you.

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com

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Dear Designer Living Inc.,

Edna = Antonites wants to connect with you for the order below:

= Customer Order Number: 200012397310124

Purchase Order No: 108934548122285

Reason for= Contact: Ask a question

Item name/number: Serta Plush King Top Heated Plush Electric Mattress Pad, Auto S= hut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controll= er and 10 Heat Settings White/2859416198

Cus= tomer Message:

Yes, I was wondering if I could not exch= ange this mattress topper with heat or send it back and get a new one this = one has never been used was a gift for my daughter. She opened it up to loo= k at it and it had a big spot in it Brown spot. She said oh my God I told her I got it through Walmart and they=E2=80=99re always good ab= out returns or if something is messed up replacements would you please cont= act me and let me know what I am to do about this

What you need to do now:

1. Reply to this message to contac= t the customer, and do so within 48 hours, per the guidelines outlined in t= heMarketplace Seller Customer Care Requirements.
2. If there has been no reply = to this communication within 48 hours, Walmart may proactively refund the c= ustomer.

Thank you,

Your Walmart Custome= r Care Team

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