From: "info@designerliving.com" Date: Fri, 27 Dec 2024 09:14:24 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012397310124 #Ref 20241225003425115 Message-Id: <3RD0HJ3IZOU4.LROSYEK2Y9I4@eecuswebserver2> To: "c-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Edna,

Thank you for sending the ph= otos. We are happy to offer replacements and you do not need to return the = package. To proceed, please confirm your shipping address so we can process= the replacement.

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Sincerely, =

Giselle

Designer Living Customer Service

info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Does this help

Get Outlook for iOS

From: Edna An= tonites

Get Outlook for iOS

From:<= /strong> Edna Antonites

G= et Outlook for iOS

From: Edna Antoni= tes

Get Outlook for iOS

From: s-2C6B02694= EC44D268D9B2E40BF1D3C93@relay.walmart.com

Hello Edna,

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As we do not offer an exchange option, you may request a return for a r= efund. Additionally, regarding the brown spot, could you please provide a p= hoto of the item showing the issue? This will help us investigate further and determine the appropr= iate resolution.

<= span style=3D"font-family:'Arial',sans-serif">

We look forward to assisting you.

Sincerely,
Giselle
Designer Living = Customer Service
info@designerliving.com

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

I would like to either get another one or my = money back. It just seems like you=E2=80=99re not even trying to help me.

Get Outlook for iOS<= /p>

From: s-2C6B02694EC44D268D9B2E40BF1D3C93@= relay.walmart.com

Hello E= dna,

Thank you for reaching out!

Unfortunately, we do not have a= n exchange option. However, you can process a return request by following t= he instructions below:

1. Go to your profile or account.

2. Click on "My purchases."
3. Click on the item you want to return.
4. Click on the return button.

Please let= me know if you need further assistance, and I will be happy to assist you.=

Sincerely,
= Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

Dear Designer Living Inc.,

Edna Antonites wants to connect with you for the order below:

<= /p>
Customer Order Number: 200012397310124

<= strong>Purchase Order No: 108934548122285

Reas= on for Contact: Ask a question

Item name/numbe= r: Serta Plush King Top Heated Plush Electric Mattress Pad, = Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Co= ntroller and 10 Heat Settings White/2859416198

Customer Message:

Yes, I was wondering if I could no= t exchange this mattress topper with heat or send it back and get a new one= this one has never been used was a gift for my daughter. She opened it up = to look at it and it had a big spot in it Brown spot. She said oh my God I told her I got it through Walmart and they=E2=80=99re always good ab= out returns or if something is messed up replacements would you please cont= act me and let me know what I am to do about this

What you need to do now:

1. Reply to this message to contac= t the customer, and do so within 48 hours, per the guidelines outlined in t= heMarketplace Seller Customer Care Requirements.
2. If there has been no reply = to this communication within 48 hours, Walmart may proactively refund the c= ustomer.

Thank you,

Your Walmart Custome= r Care Team

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