From: "info@designerliving.com" Date: Fri, 27 Dec 2024 08:47:00 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012397310124 #Ref 20241225003425115 Message-Id: To: "c-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Edna,

As we do not offer an exchan= ge option, you may request a return for a refund. Additionally, regarding t= he brown spot, could you please provide a photo of the item showing the iss= ue? This will help us investigate further and determine the appropriate res= olution.

We look forward to assisting you.

Sincerely,
Giselle
Designer Living Customer Se= rvice
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

I would like to either get another one or my money bac= k. It just seems like you=E2=80=99re not even trying to help me.

Get Outlook for iOS

<= p>From: s-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart= .com

Hello Edna,<= /p>

T= hank you for reaching out!

Unfortunately, we do not have an exchange = option. However, you can process a return request by following the instruct= ions below:

1. Go to your profile or account.

2. Click on "My purchases."

3. Click on the item you want to return.

4. Click on the return button.

Please let me know if y= ou need further assistance, and I will be happy to assist you.

Sincer= ely,

Giselle

Designer Living Customer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,

Edna Antonites= wants to connect with you for the order below:

C= ustomer Order Number: 200012397310124

Purchase= Order No: 108934548122285

Reason for Contact:= Ask a question

Item name/number:&nbs= p; Serta Plush King Top Heated Plush Electric Mattress Pad, Auto Shut Off U= ltra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10= Heat Settings White/2859416198

Customer Mes= sage:

Yes, I was wondering if I could not exchange this= mattress topper with heat or send it back and get a new one this one has n= ever been used was a gift for my daughter. She opened it up to look at it a= nd it had a big spot in it Brown spot. She said oh my God I told her I got it through Walmart and they=E2=80=99re always good ab= out returns or if something is messed up replacements would you please cont= act me and let me know what I am to do about this

What you need to do now:

1. Reply to this message to contac= t the customer, and do so within 48 hours, per the guidelines outlined in t= heMarketplace Seller Customer Care Requirements.<= /a>
2. If there has been no reply to this communication within 48 hour= s, Walmart may proactively refund the customer.

Than= k you,

Your Walmart Customer Care Team