From: "info@designerliving.com" Date: Fri, 27 Dec 2024 08:43:29 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012397310124 #Ref 20241225003425115 Message-Id: To: "c-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello -

Please contact Walmart customer service.<= /p>

Thanks,

Jerson

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And I=E2=80=99m not real computer savvy and I=E2=80=99m not fo= r sure how to even exchange this

Get Outlook for iOS

From: s-2C6= B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com

Hello Edna,

&n= bsp;

Thank you for reaching out!=

= Unfortunately, we do not have an exchange option. However, you can process = a return request by following the instructions below:

1. Go to your p= rofile or account.

2. Click on "M= y purchases."

3. Click on the ite= m you want to return.

4. Click on the = return button.

Please let me know if you need further assistance, and= I will be happy to assist you.

Sincerely,

Giselle

Designer Living Cus= tomer Service

info@designerliving.com<= /span>

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Dear Designer Living= Inc.,

Edna Antonites wants to connect with you for= the order below:

Customer Order Number:= 200012397310124

Purchase Order No: 1089= 34548122285

Reason for Contact: Ask a question=

Item name/number: Serta Plush King Top Heated= Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating M= attress Protector with Dual Controller and 10 Heat Settings White/285941619= 8

Customer Message:

Yes,= I was wondering if I could not exchange this mattress topper with heat or = send it back and get a new one this one has never been used was a gift for = my daughter. She opened it up to look at it and it had a big spot in it &nb= sp;Brown spot. She said oh my God I told her I got it through Walmart and they=E2=80=99re always good ab= out returns or if something is messed up replacements would you please cont= act me and let me know what I am to do about this

What you need to do now:

1. Reply to this message to contac= t the customer, and do so within 48 hours, per the guidelines outlined in t= heMarketplace Seller Customer Care Requirements.<= /a>
2. If there has been no reply to this communication within 48 hour= s, Walmart may proactively refund the customer.

Than= k you,

Your Walmart Customer Care Team