From: "info@designerliving.com" Date: Fri, 27 Dec 2024 08:44:28 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012397310124 #Ref 20241225003425115 Message-Id: To: "c-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello -

For further assistance, please contact Wa= lmart customer service.

Thanks,

Jerson

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What does she do if she wants another = one that=E2=80=99s why I ordered it so I would have one for her

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From: s-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.= com

= Hello Edna,

Th= ank you for reaching out!

Unfortunately, we do not have an exchange o= ption. However, you can process a return request by following the instructi= ons below:

1. Go to your profile or account.

2. Click on "My purchases."

3. Click on the item you want to return.

4. Click on the return button.

Please let me know if y= ou need further assistance, and I will be happy to assist you.

Sincer= ely,

Giselle

Designer Living Customer Service

info@designerliving.com

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Dear Designer Living Inc.,

Edna Antonites= wants to connect with you for the order below:

C= ustomer Order Number: 200012397310124

Purchase= Order No: 108934548122285

Reason for Contact:= Ask a question

Item name/number:&nbs= p; Serta Plush King Top Heated Plush Electric Mattress Pad, Auto Shut Off U= ltra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10= Heat Settings White/2859416198

Customer Mes= sage:

Yes, I was wondering if I could not exchange this= mattress topper with heat or send it back and get a new one this one has n= ever been used was a gift for my daughter. She opened it up to look at it a= nd it had a big spot in it Brown spot. She said oh my God I told her I got it through Walmart and they=E2=80=99re always good ab= out returns or if something is messed up replacements would you please cont= act me and let me know what I am to do about this

What you need to do now:

1. Reply to this message to contac= t the customer, and do so within 48 hours, per the guidelines outlined in t= heMarketplace Seller Customer Care Requirements.<= /a>
2. If there has been no reply to this communication within 48 hour= s, Walmart may proactively refund the customer.

Than= k you,

Your Walmart Customer Care Team