From: "info@designerliving.com" Date: Fri, 27 Dec 2024 08:14:28 -0800 Subject: RE:Message from Walmart.com Customer: Ask a question, 200012397310124 #Ref 20241225003425115 Message-Id: To: "c-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Edna,

&= nbsp;

Thank you for reaching out!=

Un= fortunately, we do not have an exchange option. However, you can process a = return request by following the instructions below:

1. Go to your profi= le or account.

2. Click on "My pur= chases."

3. Click on the item you = want to return.

4. Click on the return = button.

Please let me know if you need further assistance, and I will b= e happy to assist you.

Sincerely,

G= iselle

Designer Living Customer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,

<= br/>

Edna Antonites wants to connect with you for the order below:

Customer Order Number: 200012397310= 124

Purchase Order No: 108934548122285

= Reason for Contact: Ask a question

I= tem name/number: Serta Plush King Top Heated Plush Electric = Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protecto= r with Dual Controller and 10 Heat Settings White/2859416198

Customer Message:

Yes, I was wondering= if I could not exchange this mattress topper with heat or send it back and= get a new one this one has never been used was a gift for my daughter. She= opened it up to look at it and it had a big spot in it Brown spot. S= he said oh my God I told her I got it through Walmart and they=E2=80=99re a= lways good about returns or if something is messed up replacements would yo= u please contact me and let me know what I am to do about this

<= /p>

What you need to do now:

1. Reply to this mess= age to contact the customer, and do so within 48 hours, per the guidelines = outlined in the Marketplace Seller Customer Care R= equirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,

Your Walmart Customer Care Team

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