From: "info@designerliving.com" Date: Fri, 27 Dec 2024 08:42:22 -0800 Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012397310124 #Ref 20241225003425115 Message-Id: To: "c-2C6B02694EC44D268D9B2E40BF1D3C93@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello -

For further assistance you may call Walma= rt customer service.

Thanks,

Jerson

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Is there no live person that can call me = or talk to me?

Get Outl= ook for iOS

From: s-2C6B02694EC44D268D9B2= E40BF1D3C93@relay.walmart.com

Hello Edna,

Thank you for reaching out!

Unfortunately, we= do not have an exchange option. However, you can process a return request = by following the instructions below:

&= nbsp;

1. Go to your profile or account.<= /span>

2. Click on "My purchases."<= /span>

3. Click on the item you want to retur= n.

4. Click on the return button.

Please let me know if you need further assistance, and I will be happy to= assist you.

Sincerely,

Giselle<= /span>

Designer Living Customer Service

info@designerliving.com

<= /p>

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Dear Designer Living Inc.,

Edna Antonites wants to connect with you for the order below:<= /p>

Customer Order Number: 20001239731= 0124

Purchase Order No: 108934548122285

= Reason for Contact: Ask a question

Ite= m name/number: Serta Plush King Top Heated Plush Electric Ma= ttress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector = with Dual Controller and 10 Heat Settings White/2859416198

Customer Message:

Yes, I was wondering i= f I could not exchange this mattress topper with heat or send it back and g= et a new one this one has never been used was a gift for my daughter. She o= pened it up to look at it and it had a big spot in it Brown spot. She= said oh my God I told her I got it through Walmart and they=E2=80=99re always good ab= out returns or if something is messed up replacements would you please cont= act me and let me know what I am to do about this

What you need to do now:

1. Reply to this message to contac= t the customer, and do so within 48 hours, per the guidelines outlined in t= heMarketplace Seller Customer Care Requirements.<= /a>
2. If there has been no reply to this communication within 48 hour= s, Walmart may proactively refund the customer.

Than= k you,

Your Walmart Customer Care Team