Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20241223003425086
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 24 Dec 2024 07:39:19 -0800

Hello Jaylynn,

Thank you for reaching out.

Upon checking with FedEx, your order with the tracking number 770742939819 has been delivered on 12/19/2024.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Jaylynn Gilmore

Customer Order Number: 200012768983068

Purchase Order No: 108934977262341

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Serta Parsa Full Size Cozy Plush Electric Throw Heated Blanket Multi Heat Level Charcoal Gray, Size: Full, Actual Color: Charcoal Grey/1017511017

Agent message:   Hello,
Our customer claims they have not recieved the item ordered from your company. Please look into this and reach out to customer about this issue. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team