Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241222003425016
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 23 Dec 2024 09:55:04 -0800

Hello Gale,

Thank you for reaching out.

We would like to inform you that your order is currently on its way.

If you have any further concerns, please don't hesitate to let us know.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Gale Slauson

Customer Order Number: 200012843591355

Purchase Order No: 108935189228452

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Serta Plush Cal King Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10 Heat Settings White/2892157197

Agent message:   Greetings, our mutual customer would like an update on this item since tracking is showing just delayed. Thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team