From: "info@designerliving.com" Date: Mon, 23 Dec 2024 09:55:04 -0800 Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241222003425016 Message-Id: To: "a-E2565227F24C4801B76AAEE2BC008F0B@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Gale,

&= nbsp;

Thank you for reaching out.=

We= would like to inform you that your order is currently on its way.

If y= ou have any further concerns, please don't hesitate to let us know.

Sincerely,
Giselle
De= signer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Cus= tomer Care, contacting you on behalf of the customer for the order below. T= he customer is receiving a copy of this message.

= Customer Name: Gale Slauson

Customer Order Num= ber: 200012843591355

Purchase Order No: 108935189228452

Reason for Contact: De= livered to Wrong Location/LAD

Item name/number: &nb= sp; Serta Plush Cal King Top Heated Plush Electric Mattress Pad, Auto Shut = Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller a= nd 10 Heat Settings White/2892157197

Agent message: Greetings, our mutual customer would like an update on this item si= nce tracking is showing just delayed. Thank you.

What you need to do now:

1. Reply to this messag= e to contact the customer, and do so within 48 hours, per the guidelines ou= tlined in the Marketplace Seller Customer Care Re= quirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

=