Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20241221003424996
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 23 Dec 2024 08:16:13 -0800

Hello Alesha,

Thank you for reaching out. Upon checking with FedEx, your order with the tracking number 779616244220 has been delivered on 11/02/2024.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Alesha Johnson

Customer Order Number: 200012615717348

Purchase Order No: 108930535710835

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Intelligent Design Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Coral Bedding Sets with Sheets, Bed Skirt, Bed Size: Queen, Actual Color: Coral/56028779

Agent message:   200012615717348 // Item Intelligent Design Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Coral Bedding Sets with Sheets, Bed Skirt $66.45 // Hi this is walmart customer care contacting in behalf of the customer who wants to issue a refund for this item they never received. please coordinate within 48 hours. thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team