From: "info@designerliving.com" Date: Mon, 23 Dec 2024 08:33:49 -0800 Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200012446587687 #Ref 20241217003124881 Message-Id: To: "c-DDB0CFDDA6BC400E960ADE2E728D66A7@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Michelle / Walmart-

<= p>Thank you for your email. Upon checking with FedEx, your order#:200= 012446587687/ Purchase order #: 108934448254686 with the tracking= #: 770585506077 has been delivered on 12/21/24. We ask that you = first check with other family members, neighbors and around the outside of = your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D

It is Saturday morning, and I still have not received my packa= ge that I ordered almost 2 weeks ago. It has become increasingly obvious th= at FedEx is not going to be delivering this package and I=E2=80=99m aware t= hat they are having some issues at the Springfield location. At this time I absolutely want a cancellation of this order and a full ref= und. As it is, I now I only have a few days until I can physically replace = this item in order to have it for Christmas. I am terribly disappointed in = how long this has taken to resolve.

Michelle Stanberry&nb= sp;

On Dec 20, 2024, at 9:07=E2=80=AFAM, Designe= r Living Inc.

=EF=BB=BF
Hello Michelle / Walmart -

I hope this email finds you well. I am reaching out to provide you with an= update on the status of your recent order number200012446587687 and PO 108934448254686.

Upon reviewing our rec= ords, I see that your order is currently in transit and on its way to you. = You can track the status of your order using the FedEX tracking number:770585506077.

T= hank you for your patience and understanding. We appreciate your business a= nd look forward to serving you again in the future.

Best= regards,
Jerson
Designer Living Customer Service
info@de= signerliving.com
=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
The order was not delivered to my home. We live in a secure, rural area= and have a ring camera. It is obvious that if it has been delivered, it wa= s not delivered to the correct address. Since your email has informed me th= at this package has been sent and I know that it was not delivered to my home,then I am needing a refund on = this purchase.

Michelle Stanberry

On Dec 18, 2024, at 10:36=E2=80=AFAM, Designer Living Inc.
=EF=BB=BF
Hello Michelle / Walmart-

Thank you for your= email. Upon checking with FedEx, your order#:200012446587687/ Purchase order #: 108934448254686 with the tracking#:&nbs= p;770585506077 has been delivered on 12/14/24. We ask that you first check with other family members, = neighbors and around the outside of your home to ensure the package was not= misplaced.

Sincerely,
Kyle
Designer L= iving Customer Service
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Liv= ing Inc.,

Michelle Stanberry wants to connect with = you for the order below:

Customer Order Number: 200012446587687
Purchase Order No:&nbs= p; 108934448254686
Reason for Contact: Where i= s my order
Item name/number: Comfort Spaces Fu= ll Sheet Set, Flannel Bed Sheets Full, 100% Cotton Bed Sheets Set with Deep= Pocket, 4-Piece/1556913286

Customer Message= :
I still did not receive my package today. I=E2=80=99m= concerned about the long delay before Christmas. Every day I get a message= saying that the package will arrive and every day it does not arrive. Shou= ld I be canceling this order or will it be here soon? =EF=BF=BC

=
What you need to do now:
1. Reply to this mes= sage to contact the customer, and do so within 48 hours, per the guidelines= outlined in theMarketplace Seller Customer Care R= equirements.
2. If there has been no reply to this communication wi= thin 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

<= /p>