From: "info@designerliving.com" Date: Mon, 23 Dec 2024 08:32:25 -0800 Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200012446587687 #Ref 20241217003124881 Message-Id: <8RQW3BO9YOU4.084SJXDONOEM1@eecuswebserver2> To: "c-DDB0CFDDA6BC400E960ADE2E728D66A7@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Michelle&= nbsp;/ Walmart-

Thank you for your email. U= pon checking with FedEx, your order#:= 200012446587687/ Purchase order #: 108934448254686 with the tracking#: 770585506077 has been delivered= on 12/21/2024. We ask that you first check with other family members= , neighbors and around the outside of your home to ensure the package was n= ot misplaced.

Sincerely,

Kyle

Designer= Living Customer Service

1-888-879-8790

info@designerliving.com=

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D

It is Saturday morning, and I still have not recei= ved my package that I ordered almost 2 weeks ago. This is a second package = I=E2=80=99ve ordered from you and not received. It has become increasingly = obvious that FedEx is not going to be delivering this package and I=E2=80=99m aware that they are having some issues at the Springfield loca= tion. At this time I absolutely want a cancellation of this order and a ful= l refund. As it is, I now I only have a few days until I can physically rep= lace this item in order to have it for Christmas. I am terribly disappointed in how long this has taken to resolve.

Michelle

On Dec 20, 2024, at 9:42=E2=80= =AFAM, Designer Living Inc.

=EF=BB=BF
Hell= o Michelle/ Walmart-
<= p>
Thank you for all of the information that you have pr= ovided. We have contacted FedEx and they informed us that your package is o= ut for delivery today. Please make your self available today or to have som= eone receive the package.

Sincerely,
Kyle
Designer Living

=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Also,= this email is telling me that my package has already been delivered to che= ck around my home and in the neighborhood. But when I am checking on the sh= ipping status, it is showing that it is still not been delivered. So your e= mail and the shipping status are not matching up.
Michelle stanberry

On Dec 20, 2024, at 7:19=E2=80=AFAM, Michelle Stanberry

=EF=BB=BF The order was not delivered to my home. We live in a = secure, rural area and have a ring camera. It is obvious that if it has bee= n delivered, it was not delivered to the correct address. Since your email = has informed me that this package has been sent and I know that it was not delivered to my home,then I am needing a refund on = this purchase.

Michelle Stanberry

On Dec 18, 2024, at 10:36=E2=80=AFAM, Designer Living Inc.

=EF=BB=BF
Hello Michelle / Walmart-

Thank you for your= email. Upon checking with FedEx, your order#:200012446587687/ Purchase order #: 108934448254686 with the tracking#:&nbs= p;770585506077 has been delivered on 12/14/24. We ask that you first check with other family members, = neighbors and around the outside of your home to ensure the package was not= misplaced.

Sincerely,
Kyle
Designer L= iving Customer Service
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Liv= ing Inc.,

Michelle Stanberry wants to connect with = you for the order below:

Customer Order Number: 200012446587687
Purchase Order No:&nbs= p; 108934448254686
Reason for Contact: Where i= s my order
Item name/number: Comfort Spaces Fu= ll Sheet Set, Flannel Bed Sheets Full, 100% Cotton Bed Sheets Set with Deep= Pocket, 4-Piece/1556913286

Customer Message= :
I still did not receive my package today. I=E2=80=99m= concerned about the long delay before Christmas. Every day I get a message= saying that the package will arrive and every day it does not arrive. Shou= ld I be canceling this order or will it be here soon? =EF=BF=BC

=
What you need to do now:
1. Reply to this mes= sage to contact the customer, and do so within 48 hours, per the guidelines= outlined in theMarketplace Seller Customer Care R= equirements.
2. If there has been no reply to this communication wi= thin 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

<= /p>