Subject: RE:Message from Walmart.com Customer: Where is my order, 200012695995265 #Ref 20241221003425009
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 23 Dec 2024 08:44:51 -0800

Hello Misty,

Thank you for reaching out.

We apologize for the delay with your order. Your package has been shipped from our warehouse, but it seems that FedEx may have misplaced it. We will be contacting them to investigate further. In the meantime, to resolve this matter more quickly, we have arranged for a replacement to be sent. We sincerely apologize for any inconvenience this has caused.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.,

Misty Garza wants to connect with you for the order below:

Customer Order Number:  200012695995265

Purchase Order No:  108933590791781

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Full/Queen Cozy Velvet Comforter Sets, Luxe 3-Piece All Season Down Alternative Bedding Set, Pink Blush Damask Comforter Bed Set with Pillow Shams/1544654765

Customer Message:

I ordered this item in November and still haven’t received it. Can I please have a update. This was a Christmas present

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team