Subject: RE:Message from Walmart.com Customer: Where is my order, 200012786678231 #Ref 20241222003225017
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 23 Dec 2024 07:52:46 -0800

Hello Amie / Walmart -

Thank you for your email. There is no shipping movement on the order, I can a replacement for you. If you agree to this, may you confirm your shipping address please? And please allow 5-7 business days for FedEx Ground delivery.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

amie coolidge wants to connect with you for the order below:

Customer Order Number:  200012786678231

Purchase Order No:  108934030253912

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Full/Queen Cozy Velvet Comforter Sets, Luxe 3-Piece All Season Down Alternative Bedding Set, Teal Damask Comforter Bed Set with Pillow Shams/2027722454

Customer Message:

Hi, Can you please check on my order. Says a label was created on Dec 4th but it has not gone anywhere according to tracking.
I need to cancel the order. It was for a Angel Tree child and it is too late to give to them.
Thank you, Amie

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team