From: "info@designerliving.com" Date: Thu, 19 Dec 2024 15:31:46 -0800 Subject: RE:Re: Re: Re: Message from Walmart.com Customer: Ask a question, 200012708936615 #Ref 20241218003224914 Message-Id: To: "c-A6300E813CF8419C893FEDEDF5C68C2D@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello -

This has been noted.

Thanks,=

Jerson

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Hello,

If you= cannot send replacement of a better comforter, fine. For future reference,= please try to match what you're selling to the pictures you provide on= the website to customers.

Regards,
Arshiya Kausar

On Thu, 19 Dec 2024, 6:13 pm Designer Living Inc., <s-A6300E813CF8419C8= 93FEDEDF5C68C2D@relay.walmart.com> wrote:

Hello-

We will wait for the item. Once we r= eceive the item we will process the refund.

Thanks,
Jerson

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Okay, so you're saying return the whole item and buy from another s= eller because your comforter is not made the way it is shown in the picture= . Understood.
Arshiya Kausar

On Thu, 19 Dec 2024, 4= :07 pm Designer Living Inc., <s-A6300E813CF8419C893FEDEDF= 5C68C2D@relay.walmart.com> wrote:
This has been noted.

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Hello= ,

Yes, ofcourse. Please see with comparison of the one sh= own in the product picture. It falls really flat and has very little stuffi= ng.

Regards,
Arshiya Kausar

On Th= u, Dec 19, 2024 at 11:45=E2=80=AFAM Designer Living Inc. <s-A6300E813CF8419C893FEDEDF5C68C2D@relay.walmart.com> wrote:
Hello Arshiya/ = Walmart-

Thank you for your email. Can you provide us a p= hoto of the damaged item that you have received?

Sincerel= y,
Kyle
Designer Living

=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
Dear Designer Living Inc.,

Arshiya Kausar= wants to connect with you for the order below:

C= ustomer Order Number: 200012708936615
Purchase= Order No: 108935398030144
Reason for Contact:= Ask a question
Item name/number:&nbs= p; Intelligent Design Queen Size Comforter Set, 9-Piece Bed in a Bag Queen,= Navy Bedding Sets with Sheets, Bed Skirt/272604441

= Customer Message:
Hello, I received the comfort= er set today, however, the comforter turned out to have very little stuffin= g and is very flat. It is also small for my queen size bed. It does not loo= k at all like the stuffed comforter in the picture. Would you be able to pl= ease send me a replacement of the comforter? Arshiya Kausar

<= strong>What you need to do now:
1. Reply to this message to = contact the customer, and do so within 48 hours, per the guidelines outline= d in theMarketplace Seller Cust= omer Care Requirements.
2. If there has been no reply to this comm= unication within 48 hours, Walmart may proactively refund the customer.
=

Thank you,
Your Walmart Customer Care Team<= /p>

<= p>
=