Subject: RE:Re: Re: Message from Walmart.com Customer: Ask a question, 200012708936615 #Ref 20241218003224914
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 19 Dec 2024 13:06:58 -0800

Hello Arshiya/ Walmart-

Thank you for your email. I want you to return the item because there's a big posibility that you might getting the same issues.

Sincerely,

Jerson

Designer Living

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Hi,

So are you saying you want me to just return the whole set and not just get the comforter replaced by you?

Arshiya Kausar

On Thu, 19 Dec 2024, 3:22 pm Designer Living Inc., <[email-masked]> wrote:

Hello Arshiya/ Walmart-

Thank you for your email. Please request a return label to your Walmart account or for further assistance you may contact Walmart customer service.

Sincerely,

Jerson

Designer Living

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Hello,

Yes, ofcourse. Please see with comparison of the one shown in the product picture. It falls really flat and has very little stuffing.

Regards,

Arshiya Kausar

On Thu, Dec 19, 2024 at 11:45 AM Designer Living Inc. <[email-masked]> wrote:

Hello Arshiya/ Walmart-

Thank you for your email. Can you provide us a photo of the damaged item that you have received?

Sincerely,

Kyle

Designer Living

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Dear Designer Living Inc.,

Arshiya Kausar wants to connect with you for the order below:

Customer Order Number:  200012708936615

Purchase Order No:  108935398030144

Reason for Contact:  Ask a question

Item name/number:  Intelligent Design Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Navy Bedding Sets with Sheets, Bed Skirt/272604441

Customer Message:

Hello,

I received the comforter set today, however, the comforter turned out to have very little stuffing and is very flat. It is also small for my queen size bed. It does not look at all like the stuffed comforter in the picture. Would you be able to please send me a replacement of the comforter?

Arshiya Kausar

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team