Subject: RE:Message from Walmart.com Customer: Where is my order, 200012336947476 #Ref 20241219003224919
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 19 Dec 2024 08:53:31 -0800

Hello Michelle/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package. We would like to send you a replacement order. If you agree with the resolution provided, can you give us the address where we will send the replacement?

Sincerely,

Kyle

Designer Living

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Dear Designer Living Inc.,

trini vandermark wants to connect with you for the order below:

Customer Order Number:  200012336947476

Purchase Order No:  108933379464663

Reason for Contact:  Where is my order

Item name/number:  Woolrich Full/Queen Down Alternative Comforter Set with Decor Pillow 4-Piece Ultra Soft Southwestern Bedding Set, Brown Southwestern print/2788765528

Customer Message:

Per FedEx delivery I have not received the package. They need you to contact them to start a trace apparently tracking # is 770295522801. I have spoken/tracked this since 12/1

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team