Subject: RE:Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20241218003424891
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 18 Dec 2024 08:52:29 -0800

Hello Kristy,

Thank you for reaching out.  Upon checking with FedEx, your order with the tracking number 770475875016 has been delivered on 12/09/2024.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kristy Brow

Customer Order Number: 200012667667321

Purchase Order No: 108934027978957

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Madison Park Queen Size Comforter Set, 8-Piece Cotton Bed in a Bag, Reversible Bedding Set with Decor Pillows, Floral Queen Bedding Comforter Set, Blue, Bed Size: Queen, Actual Color: Blue/703576048

Agent message:   Hi seller!

The cx did not receive the item and it was mark as delivered in her end. The cx wants a replacement for the item. please notify the customer ASAP for more information about the replacement. thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team