Subject: RE:Message from Walmart.com Customer: Where is my order, 200012501255343 #Ref 20241217003124870
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 17 Dec 2024 15:17:26 -0800

Hello Ashley/ Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package. We would like to send you a replacement order. If you agree with the resolution provided, can you confirm the address where we will send the replacement?

Sincerely,

Kyle

Designer Living

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Dear Designer Living Inc.,

Ashley Shelby wants to connect with you for the order below:

Customer Order Number:  200012501255343

Purchase Order No:  108933924927412

Reason for Contact:  Where is my order

Item name/number:  Regency Heights Textured Waffle Like Comforter Sets Full/Queen, 3 Piece Bedding Sets, Off-White Comforter Bed Set with Pillow Shams/5059843105

Customer Message:

I ordered this 2 weeks ago. Where is my order?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team