Subject: RE:Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241217003424867
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 17 Dec 2024 15:06:47 -0800

Hello Lauren,

Thank you for reaching out. Upon checking with FedEx, your order with the tracking number 770512937358 has been delivered on 12/12/2024.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

I have checked with all neighbors and my surrounding area for my package and cannot find it.

Thank you for your support in this matter,

Lauren

On Tue, Dec 17, 2024 at 4:50 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012816604184

Item:   Mi Zone Kids Full/Queen Size Comforter Sets, 4-Piece Kids Bedding Set for Boys, Space Rocket Ship Comforter Bed Set, Navy, Bed Size: Full/Queen, Actual Color: Navy

Hello Lauren,

Thank you for reaching out. Upon checking with FedEx, your order with the tracking number 770512937358 has been delivered on 12/12/2024.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lauren Greenwood

Customer Order Number: 200012816604184

Purchase Order No: 108934134280084

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Mi Zone Kids Full/Queen Size Comforter Sets, 4-Piece Kids Bedding Set for Boys, Space Rocket Ship Comforter Bed Set, Navy, Bed Size: Full/Queen, Actual Color: Navy/539914512

Agent message:   Hi this is Walmart.com on customer's behalf. The reason for this email is because our mutual customer is requesting a replacement because the customer did not get the item, please check this out, thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team