Subject: RE:Message from Walmart.com Customer: Where is my order, 200012607007072 #Ref 20241217003424866
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 17 Dec 2024 13:45:59 -0800

Hello Lindsey,

Thank you for reaching out to us.

Upon reviewing your order, we see that there has been no movement on your package since the 13th. According to FedEx, a package can only be considered lost after 7 business days of no movement. However, given the delay, we would like to know if you would prefer to proceed with a replacement. Would that work for you?

We look forward to your response.

Best,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.,

LINDSEY BRUCE wants to connect with you for the order below:

Customer Order Number:  200012607007072

Purchase Order No:  108934241465397

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Full/Queen Cozy Velvet Comforter Sets, Luxe 3-Piece All Season Down Alternative Bedding Set, Grey Damask Comforter Bed Set with Pillow Shams/1969928701

Customer Message:

I called FedEx today and they asked me to ask you to file a claim on the package. It was either lost or damaged and cannot be delivered to me according to FedEx. Can you please help me with this?

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team