From: "info@designerliving.com" Date: Tue, 17 Dec 2024 13:45:59 -0800 Subject: RE:Message from Walmart.com Customer: Where is my order, 200012607007072 #Ref 20241217003424866 Message-Id: To: "c-7D70396E93564A50A079C9BA3C412790@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Lindsey,

 

Thank you for reaching out to = us.

 

Upon reviewing your order, we see that there has been no movement o= n your package since the 13th. According to FedEx, a package can only be co= nsidered lost after 7 business days of no movement. However, given the dela= y, we would like to know if you would prefer to proceed with a replacement.= Would that work for you?

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We look forward to your response.

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Best,
Giselle
Designer Living= Customer Service
info@designerliving.com

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Dear Designer Living Inc.,&n= bsp;


LINDSEY BRUCE wants to connect with you for the orde= r below:


Customer Order Number:  2= 00012607007072

Purchase Order No:  10893424146= 5397

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Full/Queen Coz= y Velvet Comforter Sets, Luxe 3-Piece All Season Down Alternative Bedding S= et, Grey Damask Comforter Bed Set with Pillow Shams/1969928701


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Customer Message:

I called FedEx tod= ay and they asked me to ask you to file a claim on the package. It was eith= er lost or damaged and cannot be delivered to me according to FedEx. Can yo= u please help me with this?


What you need to do n= ow:

1. Reply to this message to contact the customer, and do= so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.



Thank = you, 

Your Walmart Customer Care Team


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