From: "info@designerliving.com" Date: Fri, 13 Dec 2024 15:27:05 -0800 Subject: RE:Message from Walmart.com Customer: Question or comment, 200012572088305 #Ref 20241213003424776 Message-Id: To: "c-431FCD0832D94FEEA5B5F4F54AD0A0A0@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Jean,

&= nbsp;

Thank you for reaching out.=

We= apologize for the incorrect item. Could you please send us a photo of the = item you received so we can investigate further?

Sincerely,
Giselle
Designer Living Customer = Service
info@designerliving.com

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D= ear Designer Living Inc.,

JEAN POLHAMUS wants to co= nnect with you for the order below:

Customer Ord= er Number: 200012572088305

Purchase Order No<= /strong>: 108934031175280

Reason for Contact: Question or comment

Item name/number: = Serta Plush Full Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultr= a-Soft Waterproof Heating Mattress Protector with Dual Controller and 10 He= at Settings White/1875717861

Customer Messag= e:

I received the wrong item please send the correct it= em and pick the wrong one

What you need to do now= :

1. Reply to this message to contact the customer, and do s= o within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,

Your Walmart Customer Care Team