Subject: RE:Message from Walmart.com Customer: Question or comment, 200012572088305 #Ref 20241213003424776
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 13 Dec 2024 15:27:05 -0800

Hello Jean,

Thank you for reaching out.

We apologize for the incorrect item. Could you please send us a photo of the item you received so we can investigate further?

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

Dear Designer Living Inc.,

JEAN POLHAMUS wants to connect with you for the order below:

Customer Order Number:  200012572088305

Purchase Order No:  108934031175280

Reason for Contact:  Question or comment

Item name/number:  Serta Plush Full Top Heated Plush Electric Mattress Pad, Auto Shut Off Ultra-Soft Waterproof Heating Mattress Protector with Dual Controller and 10 Heat Settings White/1875717861

Customer Message:

I received the wrong item please send the correct item and pick the wrong one

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team