Subject: RE:Message from Walmart.com Customer: Where is my order, 200012385006975 #Ref 20241212003124746
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 13 Dec 2024 10:58:55 -0800

Hello Camille / Walmart-

Thank you for your email. We are sorry to hear your order has not arrived. Unfortunately, we cannot see further into FedEx's system as to why there have been no scans for this package; therefore, we have opened a lost package investigation with FedEx. Generally, this will take anywhere between 1-8 business days to resolve; however, it can be completed sooner. Once FedEx completes their investigation, they will notify us of the results; and we in turn will contact you with an update. We appreciate your patience while the investigation is in progress. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

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Dear Designer Living Inc.,

Camille Powell wants to connect with you for the order below:

Customer Order Number:  200012385006975

Purchase Order No:  108933924073412

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Twin/Twin XL Size Comforter Sets, 3-Piece Floral Bed Sets for All Season, Pink and Black Dorm College Bedding Comforter Sets for Girls/584087840

Customer Message:

Where is my order, its been over a week now

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team