From: "info@designerliving.com" Date: Fri, 13 Dec 2024 08:35:36 -0800 Subject: RE:Re: Message from Walmart.com Customer: Where is my order, 200012626426832 #Ref 20241207003224608 Message-Id: To: "c-D50E4F7A7DA64B208571933D0EC0E1DC@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello = Morgan,

We sincerely apologize for the delay with your order. The item = has been shipped from our warehouse, but unfortunately, FedEx failed to sca= n it. We have processed a replacement, and we hope it reaches you soon.

Thank you for your understanding and patience.

Sincerely,
Giselle
Designer Living Customer S= ervice
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

H= i! Upon looking at the tracking information it's stated that the only i= nfo listed is from November 30th when the label was created. It's now 2= weeks later and no further updates. Please send a replacement or refund th= e money because it's been way too long.

Thank you,

Mo= rgan

On Mon, Dec 9, 2024, 12:42 PM Designer Living Inc. &= lt;= s-D50E4F7A7DA64B208571933D0EC0E1DC@relay.walmart.com> wrote:

Hello Morgan / Walmart -
&nbs= p;
I hope this email finds you well. I am reaching out to provide you= with an update on the status of your recent order number 200012626426832&n= bsp;and PO 108933692584275.

Upon reviewing our records, = I see that your order is currently in transit and on its way to you. You ca= n track the status of your order using the FedEX tracking number: 282467325= 590.

Thank you for your patience and understanding. We a= ppreciate your business and look forward to serving you again in the future= .

Best regards,
Jerson
Designer Living Custo= mer Service
info@designerliving.com
= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D

Dear Designer Living Inc.,

=
Morgan Tetzlaff wants to connect with you for the order below:

Customer Order Number: 200012626426832=
Purchase Order No: 108933692584275
Reason for Contact: Where is my order
I= tem name/number: Intelligent Design Full/Queen Size Comforte= r Set, 5-Piece Bedding Set for All Seasons, Geometric Metallic Comforter Be= d Set with Decor Pillows, Grey/Silver/56112938

Customer Message:
Hi! My package has had no updates = since I purchased the product. I was just checking on any updates. The prod= uct is late. Thank you!

What you need to do now:<= /strong>
1. Reply to this message to contact the customer, and do so = within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank = you,
Your Walmart Customer Care Team