Subject: RE:Message from Walmart.com Customer: Where is my order, 200012678081379 #Ref 20241212003224753
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 13 Dec 2024 08:14:13 -0800

Hi Ang / Walmart -

Thank you for your email. We do apologized that your order was delayed. We noticed that your order has no shipping movement. We can process a replacement for you, if you agree to this. May you confirm your shipping address? And please allow 5-7 business days for FedEx Ground delivery.

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Ang Cov wants to connect with you for the order below:

Customer Order Number:  200012678081379

Purchase Order No:  108933817687040

Reason for Contact:  Where is my order

Item name/number:  Comfort Spaces Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Navy Blue Bedding Comforter Set with Comforter, Flat Sheets, Fitted Sheets with Side Pockets/129158108

Customer Message:

It keeps telling me my order is delayed and I have no updates and still haven’t received it. Can you please tell me what’s going on?!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team