Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241211003124727
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 12 Dec 2024 07:47:36 -0800

Hello Ky / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012579938418/ Purchase order #: 108933694447064 with the tracking#: 282472078530 has been delivered on 12/11/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Ky Jones

Customer Order Number: 200012579938418

Purchase Order No: 108933694447064

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Full/Queen Cozy Velvet Comforter Sets, Luxe 3-Piece All Season Down Alternative Bedding Set, Grey Damask Comforter Bed Set with Pillow Shams, Bed Size: Full/Queen, Actual Color: Gray/1969928701

Agent message:   This is Walamrt Customer Support sending this email in behalf of Ms. Ky Moore about theComforter sets she ordered wand was not delivered to her address until today. Please call FEDEX your selected to shipper to deliver this item that tagged this as delivered since cx did not get any of it or provide a refund/replacement of this specific order.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team