Subject: RE:Please contact the customer - Request cancel #Ref 20241209003424671
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 10 Dec 2024 07:39:02 -0800

Hello Gloria,

Thank you for reaching out.  Upon checking with FedEx, your order with the tracking number 770508738323 has been delivered on 12/09/2024.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Gloria Williams

Customer Order Number: 200012548386853

Purchase Order No: 108934031359534

Reason for Contact:  Request cancel

Item name/number:   Comfort Spaces Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Navy Blue Bedding Comforter Set with Comforter, Flat Sheets, Fitted Sheets with Side Pockets, Bed Size: Queen, Actual Color: Blue/129158108

Agent message:    Hello! This is Walmart.com contacting you on behalf of one of our customers. They ordered this Comfort Spaces Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Navy Blue  from you and it is marked delivered but has not arrived. Our customer is now requesting a refund. I advised them that they should receive a response from you within the next 48 hours. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team