Subject: RE:Re: Message from Walmart.com Customer: Ask a question, 200012787507023 #Ref 20241207003424611
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 09 Dec 2024 14:43:14 -0800

Hello Starleesha,

Thank you for sending the photo.

We apologize for the inconvenience. To make it right, we would be happy to issue a refund without requiring the return of the package. Please let us know if this works for you.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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On Mon, Dec 9, 2024, 11:01 AM Designer Living Inc. <[email-masked]> wrote:

Hello Starleesha,

Thank you for reaching out.

Could you kindly provide a photo of the item you received? This will help us investigate the issue further. Thank you!

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Starleesha Robinson wants to connect with you for the order below:

Customer Order Number:  200012787507023

Purchase Order No:  108933921445158

Reason for Contact:  Ask a question

Item name/number:  Comfort Spaces King Cozy Velvet Comforter Sets, Luxe 3-Piece All Season Down Alternative Bedding Set, Champagne Damask Comforter Bed Set with Pillow Shams/5978454565

Customer Message:

why is it that I received a pink comforter set when I ordered champagne

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team