From: "info@designerliving.com" Date: Mon, 09 Dec 2024 11:43:57 -0800 Subject: RE:RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241206003224594 Message-Id: To: "c-8226659E3CA641B5823B3CAD1A55EA66@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Melissa-

Thank you for the photos that yo= u have provided. Walmart processed a refund for the wrong item that you hav= e received. We apologize for the circumstances.

Sincerely,

Kyle

Designer Living

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

I have attached 2. We ordered= the cream CHAMPAGNE King. You sent us a pink/orange one

Sent via the Samsung Galaxy S22 Ultra 5G, an AT&= ;T 5G smartphone

-------- Original message --= ------

From: "info@designerliving.com"

Date: 12/6/24 = 4:28 PM (GMT-05:00)

To: Melissa McClain

Subject: RE= :Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241206003224594

You have a message from Designer= Living Inc. - Walmart.com

Sales Order Id: 200012537320918

Item: Comfort Spaces King Cozy Velvet Comforter Sets 3-Piece Luxe All= Season Down Alternative Bedding Set Champagne

<= p>Hello Melissa/ Walmart-
<= p>
Thank you for your email. We are sorry for the incorrect ite= m that you have received . Can you please send us pictures of the items tha= t were delivered. Thank you!

Sincerely,
Jerson&nbs= p;
Designer Living Customer Service
info@designerliving.com
=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Dear Designer Living Inc.
** THIS IS AN ESCALATION **

This is Walmart Cust= omer Care, contacting you on behalf of the customer for the order below. Th= e customer is receiving a copy of this message.

= Customer Name: Melissa McClain
Customer Order N= umber: 200012537320918
Purchase Order No: 108933817842938
Reason for Contact: = Delivered to Wrong Location/LAD
Item name/number: &= nbsp; Comfort Spaces King Cozy Velvet Comforter Sets 3-Piece Luxe All Seaso= n Down Alternative Bedding Set Champagne/5978454565
Agent me= ssage: good day please note that the customer received incorrect item, please refund the cu= stomer Melissa McClain 200012537320918 missmissy2@juno.com 7169390249

What you need to do now:
1. Reply to this message to contact the customer, and do so w= ithin 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer S= ervice Team