Subject: RE:RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241206003224594
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 09 Dec 2024 11:43:57 -0800

Hello Melissa-

Thank you for the photos that you have provided. Walmart processed a refund for the wrong item that you have received. We apologize for the circumstances.

Sincerely,

Kyle

Designer Living

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I have attached 2. We ordered the cream CHAMPAGNE King. You sent us a pink/orange one

Sent via the Samsung Galaxy S22 Ultra 5G, an AT&T 5G smartphone

-------- Original message --------

From: "[email-masked]"

Date: 12/6/24  4:28 PM  (GMT-05:00)

To: Melissa McClain

Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref
20241206003224594

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012537320918

Item:   Comfort Spaces King Cozy Velvet Comforter Sets 3-Piece Luxe All Season Down Alternative Bedding Set Champagne

Hello Melissa/ Walmart-

Thank you for your email. We are sorry for the incorrect item that you have received . Can you please send us pictures of the items that were delivered. Thank you!

Sincerely,

Jerson

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Melissa McClain

Customer Order Number: 200012537320918

Purchase Order No: 108933817842938

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces King Cozy Velvet Comforter Sets 3-Piece Luxe All Season Down Alternative Bedding Set Champagne/5978454565

Agent message:   good day

please note that the customer received incorrect item, please refund the customer
Melissa McClain

200012537320918
[email-masked]
7169390249

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team