From: "info@designerliving.com" Date: Fri, 06 Dec 2024 13:15:26 -0800 Subject: RE:Re: Re: Re: Message from Walmart.com Customer: Ask a question, 200012729973187 #Ref 20241205003424551 Message-Id: To: "c-513341BDED5C48238278B5900C4DA572@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Noelle,

<= p style=3D"margin-top:5px;margin-bottom:5px;margin-left: 0in">Thank you for your ema= il. The refund has been processed for your order. It may take 3-5 business = days to reflect on your account, depending on your bank=E2=80=99s processin= g time.

&n= bsp;

Sincer= ely,

Gisell= e

<= span style=3D"font-family:'Arial',sans-serif;color:black">Designer = Living Customer Service

info@designerliving.com

=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D

Yes, please proceed.

O= n Fri, Dec 6, 2024 at 11:04=E2=80=AFAM Designer Living Inc. <s-513341BDED5C= 48238278B5900C4DA572@relay.walmart.com> wrote:

Hello Noelle,

<= p>We apologize that this is not the item you expected. To make it right, we= =E2=80=99d be happy to process a refund. Please let me know if that works f= or you.

S= incerely,
Giselle
Designer Living Customer Service&= nbsp;
in= fo@designerliving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

This is the co= lor that I ordered (champagne). The one I received is a pink color (blush)&= nbsp;

Noelle Dean

On Thu, Dec 5, 2024 at 3:46=E2=80=AFPM Designer Living= Inc. <s-513341BDED5C48238278B5900C4DA572@relay.walmart.c= om> wrote:
Hello Noelle,=20 Thank you for sending the photo. After reviewing it, we can confirm that th= e item you received is the champagne comforter set.=20 Sincerely,=20 Giselle=20 Designer Living Customer Service=20 info@designerl= iving.com
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D

Noelle Dean

On Thu, Dec 5, 2024 = at 11:53=E2=80=AFAM Designer Living Inc. <s-513341BDED5C4= 8238278B5900C4DA572@relay.walmart.com> wrote:
Hello Noelle,

Thank you for reaching = out.

We apologize for the inconve= nience. Please provide a photo of the item you received so we can investiga= te further.

=
Sincerely,
Giselle
Designer Living Customer Serv= ice
info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,

Noelle Dean wants to= connect with you for the order below:

Customer O= rder Number: 200012729973187
Purchase Order No= : 108933696332798
Reason for Contact: Ask a question
Item name/number: Comfor= t Spaces King Cozy Velvet Comforter Sets, Luxe 3-Piece All Season Down Alte= rnative Bedding Set, Champagne Damask Comforter Bed Set with Pillow Shams/5= 978454565

Customer Message:
This is the second time you have sent me the wrong color. I am so upset= . I need the champagne color not blush.

What you = need to do now:
1. Reply to this message to contact the cust= omer, and do so within 48 hours, per the guidelines outlined in theMarketplace Seller Customer Care Requirem= ents.
2. If there has been no reply to this communication within 4= 8 hours, Walmart may proactively refund the customer.

<= p>Thank you,
Your Walmart Customer Care Team

=