Subject: RE:Please contact the customer - Other Reason #Ref 20241205003124578
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 06 Dec 2024 07:31:14 -0800

Hello Lynne/ Walmart-

Thank you for your email. Due to some issues the tracking ID mentioned on Walmart side is a different one which does not carry any information regarding the return. Can you prov ide us a photo where you have seen that the item has already been returned to our warehouse?

Sincerely,

Kyle

Designer Living

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lynne  Wendling

Customer Order Number: 200012672736666

Purchase Order No: 108929993458025

Reason for Contact:  Other Reason

Item name/number:   Intelligent Design Queen Size Comforter Set, 9-Piece Bed in a Bag Queen, Coral Bedding Sets with Sheets, Bed Skirt, Bed Size: Queen, Actual Color: Coral/56028779

Agent message:   The customer has returned the item and as per the tracking ID the item was delivered. Due to some issues the tracking ID mentioned on our side is a different one which does not carry any information regarding the return. The customer has already waited more than a month for the refund so kindly get back to the customer via email ASAP regarding the refund information

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team