Subject: RE:Please contact the customer - Where is my order #Ref 20241205003224550
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Thu, 05 Dec 2024 08:00:08 -0800

Hello Rochelle / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012842203354/ Purchase order #: 108933270318305 with the tracking#: 770247092905 has been delivered on 11/30/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Jerson

Designer Living Customer Service

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: rochelle vaughn

Customer Order Number: 200012842203354

Purchase Order No: 108933270318305

Reason for Contact:  Where is my order

Item name/number:   Madison Park Essentials 24-Piece Paisley Jacquard Room Bed in a Bag Comforter Set, Queen, Red/Gold - Brystol All Season Bedroom Set, Bed Size: Queen, Actual Color: Red/151630879

Agent message:   Hello! Our customer has stated they did not receive this item. We have advised them that you will contact them within 48 hours to aid with a resolution. Thank you

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team