From: "info@designerliving.com" Date: Tue, 03 Dec 2024 07:14:06 -0800 Subject: RE:Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20241201003124430 Message-Id: To: "c-0B15CBF7E85A4BC7B161427527A8E419@relay.walmart.com" MIME-Version: 1.0 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable

Hello Zenz= ele -

FedEx confirmed delivery of this packa= ge, and provided a photo of where the package delivered. Unfortunatel= y based on these conditions, we are unable to assist further with your clai= m at this time. You may want to file a police report or file a claim = with your home owners insurance.

Thank you,

Jerson=

Customer Service Rep.

Designer Living

=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hello ive already checked around and it wasnt left at my door specifically= i went out on yesterday and bought a different set from walmart in store b= ecause it was needed for my new bed

Sent from my iPhone

On Dec 2, 2024, at 11:26=E2=80=AFAM, s-0B15CBF7E85= A4BC7B161427527A8E419@relay.walmart.com wrote:

=EF=BB=BF

You have a message from Designer Living Inc. - Wal= mart.com

Sales Order Id:= 200012786173639

Item: Comfor= t Spaces King Bed in a Bag, 9 Pieces Bedding Comforter Sets with Down Alter= native Comforter, Sheet Set and Side Pockets, Aqua Bed Set King Size, Bed S= ize: King, Actual Color: Aqua

Hello Zenzele / Walmart-

Thank you for your email. Upon checking with FedEx, your order#:<= span style=3D"text-wrap-mode: wrap;">200012786173639/ Purchase order= #: 108933586206635 = with the tracking#: 770330803567 has been delivered on 12/1/24. = We ask that you first check with other family members, neighbors and around= the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Servi= ce

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmar= t Customer Care, contacting you on behalf of the customer for the order bel= ow. The customer is receiving a copy of this message.

Customer Name: Zenzele Fulton

Customer Or= der Number: 200012786173639

Purchase Order No:<= /strong> 108933586206635

Reason for Contact: &= nbsp;Damaged/Missing Parts/Not Received

Item name/number: Comfort Spaces King Bed in a Bag, 9 Pieces Bedding Comforter = Sets with Down Alternative Comforter, Sheet Set and Side Pockets, Aqua Bed = Set King Size, Bed Size: King, Actual Color: Aqua/1941052666

= Agent message: Hi, This is walmart.com. Customer contacted= us in regard with the order that was lost. Customer would like to request = a refund. Please contact our customer as soon as possible. Thank you.

What you need to do now:
1.= Reply to this message to contact the customer, and do so within 48 hours, = per the guidelines outlined in the Marketplace Se= ller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours,= Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer = Service Team