Subject: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20241130003124417
From: "[email-masked]" <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 02 Dec 2024 08:13:55 -0800

Hello Toni / Walmart-

Thank you for your email.  Upon checking with FedEx, your order#:200012527365964/ Purchase order #: 108933273428646 with the tracking#: 770254584155 has been delivered on 11/29/24.  We ask that you first check with other family members, neighbors and around the outside of your home to ensure the package was not misplaced.

Sincerely,

Kyle

Designer Living Customer Service

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Toni Holden

Customer Order Number: 200012527365964

Purchase Order No: 108933273428646

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces King Cozy Velvet Comforter Sets 3-Piece Luxe All Season Down Alternative Bedding Set Champagne/5978454565

Agent message:   Hi Seller,
This is Walmart.com on behalf of one of our mutual customers who placed an order for: Comfort Spaces King Cozy Velvet Comforter Sets 3-Piece Luxe All Season// the customer is requesting a full Replacement ASAP due to her order was delivered to the wrong address. Please reply to the customer to  [email-masked]
Thanks in advance,
Best Regards

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team